When our lights turn on with the flip of a switch or a cross-country flight arrives on time, we don’t think about the people who worked hard to make sure those things happened. It’s only when things go wrong that we consider their roles. We’ll talk this hour about the nameless, faceless people who keep our world running with David Zweig, author of Invisibles: The Power of Anonymous Work in an Age of Relentless Self-Promotion (Portfolio Hardcover).
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