The economy needs workers who can really connect

If you enjoy the small talk you have with your barista or grocery clerk —A.I. could soon make them a thing of the past. Allison Pugh, professor of sociology at Johns Hopkins University, joins host Krys Boyd to discuss what we lose when we swap out human workers for robots and artificial intelligence – and the very real benefits of human connection to help us feel seen. Her book is “The Last Human Job: The Work of Connecting in a Disconnected.”