In the most tense situations, civility goes a long way in keeping the peace. It’s a lesson Lea Berman learned while serving as White House Social Secretary under President George W. Bush. She joins us to talk about how we can boost our social skills in both personal and professional settings. Her new book – written with Obama White House Social Secretary Jeremy Bernard – is called “Treating People Well: The Extraordinary Power of Civility at Work and in Life” (Scribner).
